Need a quote, or help from the pros?
Welcome to our help center, where you can quickly find answers to your questions. If you need a quote, or if your question isn't answered below, contact us today.
Sparkle Pools Help Center
Unless otherwise indicated in writing by Sparkle Pools LLC, the base liner package price includes the following:
Standard 20mil or "Value-Max" liners
Setting a pump to drain the pool, if needed. Assumes pool is drainable within a reasonable distance from the pool site.
Removal and disposal of the existing liner, if needed.
Cleaning pool interior structure of dirt and debris generated by the removal process, and make any minor repairs, if needed.
Installation of up to one (1) bag of floor patch when applicable (see condition 1 below).
Wash pool floor (not included in sand or vermiculite bottomed pools).
Remove, dispose of, and replace skimmer gaskets and up to three (3) inlet/suction gaskets. Light niche, steps, and main drain gaskets not included.
Set the new vinyl liner with vacuums that will hold the liner in place while the pool is filling - these vacuums must be left running until the water is at least 6" deep in the shallow end of the pool.
Cut in the necessary faceplates and seal light housing (if applicable).
Installation of liner lock to prevent liner from slipping out of liner track (if required).
Startup chemicals (excluding salt).
Agreed Conditions
Additional Charges
Additional floor patch beyond the first bag used will be billed at $150.00 per bag, which includes installation and sales tax.
Sand bottoms and/or high water tables create major difficulties for vinyl liner installations, are not readily apparent, and will result in the need to increase this estimate.
Sparkle Pools LLC will not warranty coping painting or foaming the walls because of their dependency on homeowner care, weather, water table, etc.
Sparkle Pools LLC shall not be liable under any circumstances for any incidental or consequential damages, including side wall shifting or failure, injuries, or expense of any kind.
This contract assumes normal installation and any additional repairs will be itemized separately as a contract addition, and require approval prior to proceeding.
in the event of the discovery of structural issues (such as failing wood walls) that prevent the normal installation of the liner, work will cease, and a separate quote for repairs will be provided. If the homeowner decides not to proceed with the repairs required for the liner installation to continue, and any deposit(s) made (minus the cost of materials used and ordered, as well as any labor charges incurred up to that point) will be refunded. Any materials ordered but not used that are deducted from your deposit will be available for pickup at Sparkle Pools within thirty (30) days of cancellation of the project. Any materials not picked up within seven (7) days of their availability will be forfeited.
While rare, some wrinkles can be unavoidable. Wrinkles are especially prevalent in areas with low water pressure (steps, splash pads, etc), inside corners, or in pools that have been retrofitted with a vinyl liner.
During the installation process, it is possible small rocks/pebbles will be pulled from the floor and can be felt beneath the vinyl liner after installation. This is a byproduct of installation and cannot be avoided. This does not impact the warranty of the vinyl liner.
Sparkle Pools LLC warrants workmanship for one year, but is not responsible for "acts of god" type situations including weather, water damage, ground settling, ground water seepage, etc, and Sparkle Pools LLC cannot be held responsible for damage caused to the vinyl liner by homeowner care (or lack thereof) including chemical imbalance, water temperature, ground fungus, mites, reflection burns, etc.
Payment in full is due immediately upon completion of the project. All warranties (provided by Sparkle Pools LLC or the product manufacturer) begin the date the work is completed, however, no claim may be filed until full indebtedness of Owner to Contractor is made.
Sparkle Pools LLC is not responsible for any work outside of the scope of the project listed above or otherwise on the contract.
Sparkle Pools LLC is not responsible for the quality or chemistry of source water hauled in by Sparkle Water Hauling.
The homeowner agrees to supply electricity and water necessary to complete the project.
Sparkle Pools LLC reserves the right to refuse the job and refund the deposit anytime prior to the start of the project for any reason.
"Startup chemicals" as stated above, includes a basic set of starter chemicals to begin sanitizing fresh water, including chlorine, algaecide, and a mineral remover. "Startup chemicals" does not include salt if applicable to your system. Salt is available for purchase at either of our retail locations, and can be delivered at your request.
In the event of a warranty claim, the vinyl liner is covered only by the manufacturer's warranty. If you believe you quality for a warranty claim, the process is as follows to submit the claim:
A leak detection service is scheduled with Sparkle Pools LLC via phone or email. This service will be performed at the current rate. Standard service fees apply.
Service technicians will perform the leak detection service and determine the cause and location of the pool leak.
If the pool leak is in a seam and qualifies for a warranty claim, the claim will be submitted by Sparkle Pools LLC on your behalf.
If the pool leak is not in a seam and does not qualify for a warranty claim, and the leak in the vinyl liner is able to be patched with minimal additional labor and vinyl usage, the leak will be repaired within the scope of the leak detection.
If the pool leak is not in a seam and does not qualify for a warranty claim, and the leak in the vinyl liner is not able to be patched with minimal additional labor and vinyl usage, a separate quote for repairs will be provided.
If the pool leak has qualified for the warranty claim, the claim will be submitted and approved/denied at the manufacturer's discretion. If approved, the replacement vinyl liner will be ordered in queue with currently ongoing vinyl liner installation jobs. Once the replacement vinyl liner is in stock, the installation will be scheduled.
Sparkle Pools LLC agrees to cover the labor to install the replacement vinyl liner if warranty claim is submitted, approved, and processed within one year of the original date of installation.
Water to refill pool, replacement startup chemicals, and any additional work required to get the pool "liner ready" will be the financial responsibility of the homeowner.
Homeowner is aware that improper chemical balance can cause damage to vinyl pool liners and Sparkle Pools LLC cannot be held liable for damages caused by water chemistry.
Sparkle Pools assesses a finance charge of 1.5% monthly on any balances not paid in full upon completion of service.
Should it become necessary to place this invoice with an attorney for collection, suit, or other legal action, the signed hereby agrees to pay all costs of such collection, suit, or other legal action, including reasonable attorneys fees.
Cancellation of the signed agreement must be done in writing prior to midnight on the third business day after signing. No cancellations can be processed after this deadline.
Sparkle Pools LLC requires a payment method (debit or credit card) to be stored on file to process the final payment for the completed job in a timely manner. If you are unable or unwilling to store a payment method on file, you will be responsible for ensuring your availability to make this final payment at the completion of service.
If you are requesting an order status update, this update must be requested via email by sending your name, address, and phone number to orders@mysparklepools.com. No order status updates can be given via phone by office staff. Sparkle Pools LLC makes holds no guarantees with order status updates or timelines received via phone or email. All updates are good faith estimates and can change drastically based on prior job conditions, delays, weather, etc.
Water required to fill the pool is not included in the base contract pricing unless specifically stated otherwise. The quoted price for vinyl liner installation assumes that filling will be done by Sparkle Water Hauling (a division of Sparkle Pools LLC). Charges for water used during liner installation will be billed to the payment method on file at the time of job completion. If you would like a quote for water hauling, please contact our office directly. If no quote is requested, it will be assumed that the homeowner accepts Sparkle Water Hauling's pricing. If the homeowner chooses to fill the pool using another method (garden hose, customer provided tank, another water hauler, etc.) additional charges for scheduling conflicts will apply.
Sparkle Pools LLC reserves the right to modify, change, or alter these terms at any time without notice to the customer.
Scope of Service
The quoted price for pool closing services includes standard closing chemicals: shock, algaecide, and mineral remover in quantities appropriate for the Customer’s pool.
Antifreeze is not included in the base quoted price. Sparkle Pools LLC (“Sparkle Pools”) technicians shall determine and apply the quantity of antifreeze necessary for the protection of plumbing and equipment. Antifreeze shall be billed separately at the prevailing retail price per gallon at the time of service.
All antifreeze used during pool closing must be supplied by Sparkle Pools. Customer-provided antifreeze is prohibited. Sparkle Pools only utilizes antifreeze products formulated for pool plumbing systems, which are safe to discharge into pool water upon spring opening. Discoloration or loss of dye in antifreeze (i.e., turning clear when exposed to sunlight) shall not be deemed a defect or reduction in efficacy.
Standard Closing Procedures
Sparkle Pools shall perform the following:
Removal of summer fittings.
Installation of winter fittings.
Installation of the Customer’s winter safety cover or tarp.
Blowing out of all underground plumbing lines.
Application of antifreeze.
Winterization of pump and filtration equipment.
No price reduction, credit, or discount shall be granted if any of the above tasks have been performed by the Customer prior to Sparkle Pools’ arrival.
Minor Repairs
Technicians may perform minor repairs or modifications necessary to complete the closing.
Repairs not exceeding fifty dollars ($50.00) in total cost may be made without prior authorization and shall be invoiced in addition to the closing fee.
Customer Obligations
The Customer shall ensure the following conditions are met prior to service:
Access: Provide unrestricted access to the pool area. Keys, codes, or other access devices must be made available in advance. All pets must be secured away from the pool area; technicians will not proceed if pets are present.
Power: Ensure pool equipment power is active and that a power outlet or extension cord is available. Customer must permit technicians to disconnect equipment power as required.
Covers: For pools with automatic/electric covers, standing water must be removed from the cover before service. If Sparkle Pools must remove water, labor charges will apply in addition to closing fees.
Condition of Pool: Pool water must be clean and chemically balanced to the extent reasonably possible. Pool cleaning and chemical balancing are not included in closing services.
Timers: Pool pump timers must be disengaged for winter operation.
Terms of Service
Sparkle Pools makes no guarantee of specific arrival dates or times. Appointments may be rescheduled or delayed without notice.
Payment in full is due immediately upon completion of service, payable either to the onsite technician or via credit card on file.
Required parts not available on site shall be supplied by Sparkle Pools and billed accordingly.
Additional trips necessitated by Customer unpreparedness shall incur an additional charge of two hundred forty dollars ($240.00) per trip.
Sparkle Pools is not responsible for damage to covers, liners, equipment, or structures caused by improper water level or chemical imbalance.
Limitations of Guarantee
Sparkle Pools does not guarantee the effectiveness of pool closing on underground plumbing lines if service is performed:
Within five (5) days prior to, or any time after, the first freeze of the year (defined as the first occurrence, or forecast, of ambient temperature reaching 32°F/0°C).
On pools constructed by an entity other than Sparkle Pools LLC within the preceding twelve (12) months.
On pools receiving their first closing by Sparkle Pools LLC.
On pools not reopened by Sparkle Pools LLC in the spring immediately following closing. Pools reopened by the Customer or left closed for multiple years are expressly excluded from guarantee.
Sparkle Pools is not responsible for the winterization of plumbing external to pool equipment, including but not limited to pool houses, restrooms, fountains, inground or above-ground spas, or auxiliary water features.
Miscellaneous Provisions
Technicians shall leave empty chemical containers onsite as evidence of products applied.
Sparkle Pools reserves the right to amend, modify, or alter these Terms & Conditions at any time without prior notice.
Scope of Service
Unless expressly stated otherwise in writing by Sparkle Pools LLC (“Contractor”), the base pool opening service includes the following:
Removal of all winter fittings.
Installation of summer fittings.
Removal of winter safety cover or tarp.
Installation of handrails and/or diving boards that were removed for closing.
Startup of pool pump and filtration equipment.
Light cleaning of winter cover once removed. Contractor does not guarantee the cover will be fully clean or pristine following service.
Addition of startup chemicals: shock, algaecide, and mineral remover in quantities appropriate for the Customer’s pool.
Minor Repairs
Service crews may perform minor repairs (not exceeding seventy-five dollars [$75.00]) deemed necessary to complete the pool opening without prior authorization. Such repairs will be billed in addition to the opening service fee.
Repairs exceeding this threshold shall require Customer approval prior to commencement.
Customer Responsibilities
The Customer shall ensure the following items are completed prior to Contractor’s arrival:
Access: Provide proper access to the pool area.
Power: Ensure pool equipment has active power supply and an outlet or extension cord is available.
Water Level: If applicable, water level must be raised to the midpoint of the skimmer.
Timers: If equipment has a timer, Customer is responsible for restarting the timer after the pool opening.
Cover Preparation: Remove excess leaves and pump water off the winter cover. Any remaining water will discharge into the pool during removal.
Failure to comply may result in additional trip charges as outlined in Section 5.
Additional Terms
Contractor does not guarantee specific arrival dates or times. Appointments are subject to change without notice due to weather, workload, or other unforeseen circumstances.
Payment for opening service is due at the time of scheduling. No exceptions.
Any parts required for the pool opening not provided by Customer shall be supplied by Contractor and billed accordingly.
Contractor is not responsible for the condition of pool water. Water chemistry and clarity may be influenced by factors outside Contractor’s control during winter or summer seasons.
Contractor will not clean or chemically balance the pool water as part of the opening service.
Additional Charges
Additional trips required due to Customer unpreparedness shall be billed at a rate of one hundred twenty-five dollars ($125.00) per trip.
Limitation of Liability
Contractor shall not be liable under any circumstances for incidental or consequential damages, including but not limited to: water clarity issues, equipment malfunctions unrelated to Contractor’s work, or damages resulting from improper homeowner maintenance.
Contractor expressly disclaims responsibility for pool condition following opening unless caused directly by Contractor’s gross negligence or willful misconduct.