Privacy Policy

Who We Are

Sparkle Pools ("we," "us," or "our") operates pool construction, service, and retail locations in Terre Haute, Indiana. This policy explains how we collect, use, and protect your personal information when you interact with our website, request services, or receive communications from us.

Information We Collect

We collect information that you provide directly to us, including:

• Contact information — name, phone number, email address, and mailing address
• Property information — service address, pool type, and details about your pool or property
• Service requests — descriptions of work you are requesting, quotes, and service history
• Employment applications — resume, work history, and related information submitted through our careers page
• Communications — messages you send us through our website, email, phone, or text

We do not collect information through cookies, tracking pixels, or third-party analytics on our website.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your requests, questions, and service inquiries
• Send you quotes, invoices, appointment reminders, and service updates
• Send transactional text messages when you request a quote or service update via SMS
• Process job applications
• Comply with legal obligations

Text Messages (SMS)

When you provide your phone number and request a quote or service, we may send you text messages containing quote details, approval links, or service updates. These messages are transactional — they are sent only in response to a specific request or interaction, not for marketing purposes.

Message frequency varies based on your service activity. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message or by contacting us directly.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers — we use trusted third-party services to help us operate our business (e.g., email delivery, text messaging, payment processing). These providers only access your information as needed to perform services on our behalf.
• Legal requirements — we may disclose information if required by law, regulation, or legal process.
• Business transfers — if our business is acquired or merged, your information may be transferred as part of that transaction.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our systems use encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Service and property records may be retained for the useful life of your pool to support warranty and service history.

Your Rights

You have the right to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of text messages by replying STOP

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will update the effective date at the top of this page. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or your personal information, contact us at: